These Terms & Conditions govern the purchase of products from Natalia Medellin Studio through this website.
By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
Natalia Medellin Studio reserves the right to update or modify these Terms at any time. Any changes will apply only to orders placed after the updated version has been published.
For any questions regarding orders, shipping, returns, or refunds, please contact:
Email: nataliamedellin@me.com
Natalia Medellin Studio offers original artwork, handmade ceramics, illustrations, prints, textile goods, and other artistic products.
Due to the handmade and artistic nature of many products:
Natalia Medellin Studio reserves the right to modify product descriptions, specifications, prices, and availability at any time without affecting confirmed orders.
All prices displayed on the website are in Euros (€).
Applicable taxes will be included where required by law.
Shipping costs are calculated separately and displayed during checkout before payment is completed.
Orders will only be processed once payment has been successfully received and confirmed.
Natalia Medellin Studio reserves the right to cancel orders resulting from pricing errors, technical issues, or suspected fraudulent activity.
After placing an order, you will receive an order confirmation email.
This confirmation does not constitute final acceptance of the order.
Natalia Medellin Studio reserves the right to refuse, cancel, or limit orders in circumstances including but not limited to:
If an order is cancelled after payment has been received, a full refund will be issued.
Orders are shipped from Spain through professional courier services managed via Packlink PRO.
Estimated delivery times are provided for guidance only and may vary depending on destination, customs procedures, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Once an order has been dispatched, tracking information will be provided whenever available.
Customers are responsible for providing a complete and accurate shipping address. Natalia Medellin Studio is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If a parcel is returned due to:
any return fees charged by the carrier and any subsequent reshipping costs will be the sole responsibility of the customer.
If you are a consumer located within the European Union, you have the legal right to withdraw from your purchase of eligible products within fourteen (14) calendar days of receiving your order, without providing any reason.
To exercise this right, you must notify Natalia Medellin Studio by email at:
before the withdrawal period expires.
Once you have informed us of your decision to withdraw, you must return the goods within fourteen (14) calendar days.
To qualify for a refund under the withdrawal right, returned products must:
Customers are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Natalia Medellin Studio reserves the right to inspect returned items before issuing a refund.
Unless the item is defective, damaged during transit, or incorrectly supplied, the customer is responsible for all return shipping costs.
Original standard shipping charges will be refunded for eligible returns made under the EU withdrawal right.
Any premium, express, upgraded, or optional shipping services selected by the customer are non-refundable.
Natalia Medellin Studio does not provide prepaid return labels for change-of-mind returns.
Customers are strongly advised to use a tracked and insured shipping service when returning items. Natalia Medellin Studio cannot be held responsible for returned parcels that are lost, delayed, or damaged during return transit.
Refunds will be processed after the returned goods have been received and inspected.
Approved refunds will be issued using the same payment method used for the original purchase whenever possible.
Natalia Medellin Studio may withhold reimbursement until:
whichever occurs first.
Refund amounts may be reduced where returned items show signs of damage, use, or handling beyond what is reasonably necessary for inspection.
The right of withdrawal does not apply to:
Including but not limited to:
Including:
Where clearly identified as unique works created specifically for the purchaser.
These exclusions do not affect statutory rights relating to defective, damaged, or non-conforming products.
Customers should inspect their order immediately upon delivery.
If an item arrives damaged during transit, defective, or incorrect, customers should contact:
as soon as possible and preferably within 48 hours of delivery.
To facilitate investigation and carrier claims, customers may be asked to provide photographs of:
Failure to provide sufficient documentation may limit our ability to investigate claims with the carrier or verify reported issues.
Nothing in this section limits the customer’s statutory rights under applicable consumer protection laws.
Natalia Medellin Studio is committed to fair and honest trading practices.
To protect the business from fraud, misuse, and abuse of consumer rights, we reserve the right to reject return requests, refunds, future purchases, or customer accounts where there is reasonable evidence of:
Any such measures will be applied in accordance with applicable consumer protection legislation.
All artwork, illustrations, product designs, photographs, logos, branding, graphics, and website content are the exclusive intellectual property of Natalia Medellin Studio.
The purchase of a physical or digital product does not transfer copyright, licensing rights, reproduction rights, or commercial usage rights.
Without prior written permission, customers may not:
To the fullest extent permitted by law, Natalia Medellin Studio shall not be liable for indirect, incidental, consequential, or special damages arising from:
Nothing in these Terms excludes liability where exclusion is prohibited by law.
These Terms & Conditions are governed by the laws of Spain and applicable European Union consumer protection legislation.
Consumers retain all mandatory rights granted under the laws of their country of residence where such rights cannot legally be waived.
For questions regarding orders, returns, shipping, refunds, or these Terms & Conditions:
Natalia Medellin Studio
Email: nataliamedellin@me.com
Important Notice: Custom-made, personalized, commissioned, and made-to-order products are created specifically for the purchaser and are therefore not eligible for cancellation, return, or refund once production has begun, except where required by applicable law.
